Career

An Operations Manager in Facilities Management Services (FMS) oversees and coordinates the day-to-day operations of a facility to ensure that it operates efficiently and effectively. The role involves managing a team, ensuring compliance with safety and environmental regulations, maintaining facilities, and optimizing the use of resources.

Key Responsibilities:

1. Facility Operations Management:
   • Oversee daily operations of facilities, ensuring smooth and efficient functioning.
   • Coordinate maintenance and repair activities to ensure all systems and facilities are in optimal condition.
   • Manage service contracts and liaise with vendors and suppliers.
2. Team Leadership:
   • Lead and supervise a team of facility staff, including maintenance workers, custodians, and administrative personnel.
   • Conduct regular training and development programs for team members.
   • Set performance goals and conduct performance appraisals.
3. Budget Management:
   • Develop and manage the facility’s operational budget.
   • Monitor and control expenses, ensuring cost-effectiveness and efficiency.
   • Prepare financial reports and projections.
4. Health and Safety Compliance:
   • Ensure that the facility complies with all health and safety regulations.
   • Conduct regular safety inspections and audits.
   • Develop and implement emergency response plans and procedures.
5. Sustainability and Environmental Management:
   • Implement sustainable practices to reduce environmental impact.
   • Manage energy consumption and waste disposal in accordance with environmental policies.
   • Promote green initiatives within the facility.
6. Customer Service:
   • Serve as the primary point of contact for facility-related issues.
   • Address and resolve complaints and concerns from facility users.
   • Ensure high standards of customer service are maintained.
7. Operational Efficiency:
   • Identify areas for process improvement and implement changes to enhance efficiency.
   • Utilize technology and software solutions to streamline operations.
   • Conduct regular assessments and evaluations of facility operations.
8. Project Management:
   • Plan and oversee facility projects, including renovations and upgrades.
   • Coordinate with contractors and ensure projects are completed on time and within budget.
   • Monitor project progress and provide updates to stakeholders.

Qualifications & Experience:

• Bachelor’s degree in related field.
• Proven experience in facilities management or a similar role.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of health, safety, and environmental regulations.
• Proficiency in facilities management software and tools.
• Strong communication and interpersonal skills.
• Problem-solving and decision-making abilities.

Work Environment:

• This role typically involves working in an office environment, with regular visits to various facility sites.
• May require working outside regular business hours, including evenings and weekends, to address emergencies or maintenance issues.

A Marketing Manager in Facilities Management Services (FMS) is responsible for developing and implementing marketing strategies to promote the services offered by the company. This role involves market research, branding, advertising, and communications to enhance the visibility and reputation of the FMS provider and drive business growth.

Key Responsibilities:

1. Marketing Strategy Development:
   • Develop and execute comprehensive marketing plans to promote FMS offerings.
   • Identify target markets and create strategies to reach and engage them.
   • Set marketing goals and KPIs to measure the effectiveness of campaigns.
2. Market Research and Analysis:
   • Conduct market research to understand industry trends, customer needs, and competitor activities.
   • Analyze market data to identify opportunities for growth and improvement.
   • Prepare and present reports on market insights and campaign performance.
3. Brand Management:
   • Develop and maintain the company’s brand identity and ensure consistent use across all marketing channels.
   • Create compelling marketing materials, including brochures, presentations, and case studies.
   • Manage and update the company’s website and social media profiles to reflect the brand.
4. Advertising and Promotion:
   • Plan and execute advertising campaigns across various platforms, including digital, print, and events.
   • Collaborate with external agencies and vendors for design, production, and distribution of marketing materials.
   • Monitor and optimize advertising campaigns to maximize ROI.
5. Content Creation and Management:
   • Create and manage content for marketing campaigns, including blog posts, articles, newsletters, and press releases.
   • Develop engaging and informative content that highlights the benefits of FMS services.
   • Ensure content aligns with the company’s brand voice and messaging.
6. Sales Support:
   • Work closely with the sales team to provide marketing support and generate leads.
   • Develop sales collateral, presentations, and proposals to assist in business development efforts.
   • Coordinate and participate in trade shows, conferences, and other events to promote the company.
7. Digital Marketing:
   • Implement digital marketing strategies, including SEO, SEM, email marketing, and social media marketing.
   • Analyze website traffic and campaign performance using analytics tools.
   • Optimize digital channels to improve engagement and conversion rates.
8. Public Relations:
   • Build and maintain relationships with media, industry influencers, and partners.
   • Manage PR activities, including press releases, media outreach, and crisis communication.
   • Organize and participate in community events to enhance the company’s public image.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Proven experience in marketing, preferably within the facilities management or related industry.
• Strong understanding of marketing principles, strategies, and tactics.
• Excellent written and verbal communication skills.
• Proficiency in marketing software and tools, such as CRM, CMS, and analytics platforms.
• Creative thinking and problem-solving abilities.
• Strong project management and organizational skills.

Preferred Skills:

• Experience with digital marketing tools and platforms (e.g., Google Analytics, AdWords, social media management tools).
• Knowledge of the facilities management industry and its services.
• Graphic design skills and familiarity with design software (e.g., Adobe Creative Suite).
• Certification in marketing (e.g., CIM, AMA) is an asset.

Key Positions and Responsibilities:

1. Maintenance Technician:
   • General Maintenance: Perform routine maintenance tasks such as repairing plumbing systems, fixing lighting issues, and servicing HVAC systems.
   • Preventive Maintenance: Conduct regular inspections to identify and address potential problems before they escalate.
   • Repairs: Handle emergency repairs and ensure that equipment and facilities are in good working condition.
   • Record Keeping: Maintain logs of maintenance activities and report issues to management.
2. Custodian/Janitor:
   • Cleaning: Ensure that all areas of the facility are clean and sanitary, including restrooms, offices, and common areas.
   • Trash Management: Empty trash bins and ensure proper disposal of waste materials.
   • Stock Supplies: Maintain inventory of cleaning supplies and request replenishments as needed.
   • Minor Repairs: Handle minor repairs such as fixing leaky faucets or replacing light bulbs.
3. Security Officer:
   • Surveillance: Monitor security cameras and conduct regular patrols to ensure the safety and security of the facility.
   • Access Control: Manage access to the facility, including checking IDs and maintaining visitor logs.
   • Incident Response: Respond to alarms and emergencies, coordinating with law enforcement if necessary.
   • Report Writing: Document security incidents and submit detailed reports to management.
4. Facilities Coordinator:
   • Scheduling: Coordinate the use of facility spaces for events, meetings, and other activities.
   • Vendor Management: Liaise with external vendors for services such as pest control, landscaping, and specialized maintenance.
   • Inventory Management: Track and manage facility supplies and equipment inventory.
   • Customer Service: Address and resolve facility-related issues and complaints from users.
5. Groundskeeper:
   • Landscaping: Maintain the grounds of the facility, including mowing lawns, trimming hedges, and planting flowers.
   • Seasonal Maintenance: Perform seasonal tasks such as snow removal, leaf raking, and applying mulch.
   • Equipment Maintenance: Ensure that all groundskeeping equipment is in good working condition and perform minor repairs as needed.
   • Outdoor Cleanliness: Keep outdoor areas clean and free of debris.
6. Electrician:
   • Electrical Maintenance: Inspect, maintain, and repair electrical systems and components.
   • Installation: Install new electrical systems and upgrade existing ones as required.
   • Safety Compliance: Ensure all electrical work complies with safety regulations and codes.
   • Emergency Response: Address electrical emergencies and outages promptly.

Qualifications:

• High school diploma or equivalent; technical training or certification is preferred for specialized roles (e.g., Electrician, Maintenance Technician).
• Proven experience in a similar role within facilities management.
• Strong understanding of maintenance, cleaning, or security procedures.
• Ability to use various tools and equipment relevant to the specific job.
• Good communication and interpersonal skills.
• Physical stamina and the ability to perform manual labor.