A Facility Management Company is a business or organization that specializes in providing a wide range of services related to the maintenance, upkeep, and operation of commercial, industrial, or institutional buildings and properties. These services typically include things like janitorial services, landscaping and grounds maintenance, HVAC and mechanical systems maintenance, and energy management. Facility Management Companies may also provide additional services such as security, parking management, and event planning and coordination. They often work with property managers, building owners, and other stakeholders to ensure that buildings and properties are safe, efficient, and well-maintained.

1. Introduction:

This Standard Operating Procedure (SOP) outlines the procedures for the management of facilities by our facility management company. It covers all aspects of facility management, including building maintenance, security, and customer service.

2. Building Maintenance:

• Regularly schedule and conduct preventative maintenance on all equipment and systems, including HVAC, plumbing, and electrical systems.
• Respond to and resolve maintenance requests in a timely manner, prioritizing emergency requests.
• Keep accurate records of all maintenance activities and equipment.
• Ensure compliance with all local and state building codes and regulations.

3.  Security:

• Implement and maintain security protocols, including access control systems and surveillance cameras.
• Conduct regular security audits to identify and address potential vulnerabilities.
• Train all employees on security procedures and protocols.
• Respond to and investigate any security incidents or breaches.

4. Customer Service:

• Maintain a high level of customer service, ensuring that all requests and complaints are handled in a timely and professional manner.
• Communicate effectively with all customers, including building tenants and visitors.
• Continuously gather and analyze customer feedback to improve services and facilities.

5. Reporting:

• Prepare and submit regular reports to management on the status of facility management activities and any issues that need attention.
• Prepare and submit regular reports on customer service and security incidents.
• Prepare and submit regular reports on building maintenance and equipment status.

6. Conclusion:

This SOP outlines the procedures for the management of facilities by our facility management company. By following these procedures, we will ensure that our buildings and equipment are well-maintained, secure, and provide excellent customer service. We will also ensure that we are compliant with all local and state building codes and regulations.